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HEART OF THE EARTH— Privacy Policy

Last Updated: 31 August 2025

 

At Heart of the Earth, your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal and health information when you visit our website or attend treatments.

 

1. Information We Collect

We may collect personal information directly from you when you:

  • Book an appointment through our website, email, or in person.

  • Complete a client intake form or update your health information.

  • Subscribe to our newsletter or contact us through our website.

The types of information we may collect include:

  • Name, date of birth, contact details (email, phone, address).

  • Health information relevant to your treatment (e.g., medical history, current conditions, medications).

  • Payment details (processed securely through third-party providers — we do not store your card details).

 

2. How We Use Your Information

We use your personal and health information to:

  • Provide safe and appropriate treatments.

  • Manage your bookings, payments, and client records.

  • Communicate with you about your appointments, services, or updates.

  • Send newsletters or marketing communications (only if you have opted in).

  • Meet legal and regulatory obligations.

 

3. Confidentiality & Disclosure

All information shared with Heart of the Earth is treated as strictly confidential. We will not disclose your information to third parties unless:

  • You have given your consent;

  • It is necessary for service delivery (e.g., booking or payment platforms); or

  • We are required by law.

 

4. Record Retention

In line with the Health Records Act 2001 (Vic):

  • Records for adults are kept securely for at least seven (7) years from the last treatment date.

  • Records for clients under 18 are kept until the individual turns 25.

  • After this period, records are securely destroyed.

 

5. Data Security

We take all reasonable steps to protect your information from misuse, interference, loss, unauthorised access, or disclosure. Records are stored securely in locked files or password-protected digital systems.

 

6. Website & Cookies

Our website may use cookies or analytics tools to improve user experience and monitor traffic. These do not identify you personally. You can disable cookies in your browser settings.

 

7. Accessing & Updating Your Information

You have the right to access and request corrections to your personal or health information. Please contact us directly to update your details.

 

8. Complaints

If you have a privacy concern or complaint, please contact us at:

 

If we cannot resolve your concern, you may contact the Office of the Victorian Information Commissioner (OVIC) or the Office of the Australian Information Commissioner (OAIC).

 

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the date of last update shown at the top.

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